Terms of service

Last updated: [27.09.2025]

Welcome to Z‑ARC! These Terms of Service ("Terms", "Agreement") govern your access to and use of our website, https://z-arc.de/ (the "Site"), operated by Z‑ARC ("we", "us", or "our"). By accessing or using our Site and purchasing from our store, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. Eligibility

To use our Site and services, you must:

  • Be at least 18 years old (or have legal parental consent)

  • Be capable of entering into legally binding contracts

  • Provide accurate and complete information during checkout or account registration

2. Online Store Terms

By agreeing to these Terms, you confirm that you are not using our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or malicious code. A breach of any term may result in immediate termination of your access to the Service.

3. Products and Services

  • All products listed on our website are subject to availability.

  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

  • Product descriptions, pricing, and availability are subject to change at any time without notice.

  • We strive to ensure product images and descriptions are accurate, but we cannot guarantee exact representation due to screen/display differences.

4. Pricing and Payment

  • All prices are listed in EUR (€) and include applicable VAT unless stated otherwise.

  • We reserve the right to change prices at any time without prior notice.

  • Payment must be made at the time of purchase via approved payment methods offered at checkout.

  • If your payment is declined, the order will not be processed.

5. Shipping and Delivery

  • Orders are shipped to the address provided during checkout.

  • Shipping times may vary depending on your location and chosen delivery method.

  • We are not responsible for delays caused by carriers, customs, or force majeure events.

  • Please refer to our Shipping Policy for more detailed information.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information on how returns are handled, eligibility for refunds, and your EU withdrawal rights.

7. User Accounts

You may register an account on our Site. You are responsible for:

  • Maintaining the confidentiality of your account login

  • All activities under your account

  • Informing us immediately of any unauthorized use

We reserve the right to suspend or delete accounts that violate these Terms or misuse our services.

8. Intellectual Property

All content on this Site — including but not limited to text, images, logos, graphics, videos, and trademarks — is the property of Z‑ARC or our licensors and is protected under intellectual property laws.

You may not reproduce, modify, distribute, or exploit any content from this Site without our prior written permission.

9. Prohibited Uses

You agree not to use the Site or its content:

  • For any unlawful purpose

  • To solicit others to perform unlawful acts

  • To violate international, EU, or German laws

  • To infringe on intellectual property rights

  • To harass, abuse, insult, harm, defame, or discriminate

  • To upload or transmit malware or harmful code

  • To collect personal information of others

  • For spamming, phishing, or scraping

We reserve the right to terminate your use of the Service for violating any prohibited uses.

10. Disclaimer of Warranties

We do our best to provide accurate and reliable services, but we do not guarantee that:

  • The service will be uninterrupted, timely, or error-free

  • The results obtained will be accurate or reliable

  • Any errors will be corrected

Products and services are provided "as is" and "as available", without warranties of any kind, express or implied.

11. Limitation of Liability

To the fullest extent permitted by law, Z‑ARC shall not be liable for:

  • Any indirect, incidental, punitive, or consequential damages

  • Loss of profits, revenue, savings, or data

  • Any claim arising from your use of the Site or products

In no event shall our liability exceed the amount you paid for the product or service in question.

12. Indemnification

You agree to indemnify and hold harmless Z‑ARC, its directors, employees, partners, and affiliates from any claim, demand, or liability arising out of your breach of these Terms or violation of law or third-party rights.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Germany, and any disputes will be resolved in the courts of, unless EU consumer protections require otherwise.

14. Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will be deemed severed, and the remaining provisions will remain in full force and effect.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we do:

  • The updated version will be posted on this page

  • The "Last updated" date at the top will change

  • Continued use of the Site after changes constitutes acceptance